2-Year European Manufacturer Warranty

📜 Comprehensive European Warranty Terms & Policy

At Aipas Electric Bikes Europe, we engineer our vehicles to the highest standards of durability, safety, and European regulatory compliance (EN 15194:2017+A1:2023). In full alignment with EU Consumer Sales Directive (EU) 2019/771 and statutory European consumer protection legislation, every new electric bicycle sold directly through ebikes-europe.com includes a comprehensive 2-Year (24-Month) Manufacturer Warranty starting from the date of confirmed delivery.

What is Covered Under the 24-Month Guarantee

• Structural Frame & Rigid/Suspension Forks: 24 months against material fatigue, structural weld cracking, and manufacturing defects.
• Brushless Hub Motor & Internal Gears: 24 months coverage against stator coil burnout, hall sensor failures, and planetary gear degradation under normal operating loads.
• Samsung Lithium Battery Pack: 24 months / 800 charge cycles guarantee. If cell capacity drops below 70% of its rated Watt-hour capacity due to internal manufacturing defects, or if the integrated Battery Management System (BMS) malfunctions, the battery pack will be repaired or replaced free of charge.
• Electronic Motor Controller: 24 months against electronic MOSFET failure, firmware faults, and power circuit disconnects.
• Braking Calipers & Levers: 12 months against hydraulic cylinder fluid leakage, caliper piston seizure, or mechanical lever failure.
• LCD Dashboard, PAS Sensors & Throttle: 12 months against water ingress failure (IPX5/IPX6 rated) and internal electronic sensor faults.

Wear-and-Tear Exclusions & Maintenance Guidelines

Certain bicycle components are subject to natural friction and mechanical wear during ordinary road operation. The following consumable items are excluded from warranty coverage once the initial 30-day delivery inspection period has passed, unless determined to have failed due to a demonstrable material or factory assembly defect:

• Brake pads, hydraulic brake fluid flushes, and brake rotor friction wear.
• Tire tread wear, road debris punctures, inner tube pinch flats, and spoke tension loosening from normal riding.
• Chains, cassettes, freewheels, and derailleur pulleys worn down by normal drivetrain friction.
• Cosmetic paint scratches, saddle scuffs, handlebar grip wear, or finish oxidation caused by outdoor weathering, road salt, or high-pressure jet washing.
• Damage resulting from unauthorized commercial tuning (derestriction dongles exceeding 25 km/h on public roads), improper battery charging at sub-zero temperatures, or accident collisions.

⚡ Direct EU Spare Parts Dispatch from Frankfurt & Rotterdam

Traditional e-bike importers often require customers to wait months for replacement parts shipped from overseas. Aipas maintains dedicated spare parts inventory—including replacement motors, controllers, Samsung battery packs, displays, wiring harnesses, and brake assemblies—at our central fulfillment warehouses in Frankfurt am Main (Germany) and Rotterdam (Netherlands). Approved warranty replacement parts are dispatched within 24 to 48 hours via express courier directly to your address anywhere across the 27 EU member states.

📝 Register Your Bike Warranty or Submit a Claim

🔧 Step-by-Step Warranty Claims Procedure & Remote Diagnostics

Filing a warranty claim with Aipas Europe is streamlined and hassle-free. Our technical support engineering team follows a rapid 3-step diagnostic workflow:

1. Submit Ticket with Media: Fill out the form above or message our support team on WhatsApp. Include your order number, frame serial number, and a short 10-second video or high-resolution photo clearly demonstrating the technical issue (e.g. error code on the LCD display, abnormal motor sound, or damaged mechanical component).
2. Technical Evaluation & Remote Triage: A certified Aipas technician reviews your submission within 1 business day, diagnoses the root cause, and provides immediate troubleshooting instructions or confirms warranty part approval.
3. Direct Express Parts Dispatch: Once approved, brand-new replacement components are picked from our Frankfurt or Rotterdam hubs and dispatched via DHL Express with tracking provided. We also provide step-by-step video installation guides for fast, straightforward at-home replacement.

🔄 Warranty Transferability on Pre-Owned Bikes

If you sell or gift your Aipas electric bicycle within its initial 24-month warranty window, the remaining manufacturer warranty transfers seamlessly to the new owner. To complete the transfer, the new owner simply registers the bike using the form above, providing the original frame serial number and the original purchase order reference.